Assessor Resource
TLII3020A
Provide assistance to customers with and without special needs
Assessment tool
Version 1.0
Issue Date: May 2024
Work is performed with limited or minimum supervision. It involves the provision of assistance to customers with and without special needs requiring assistance both on and off a train and during their journey.
This unit involves the skills and knowledge required to assist customers with and without special needs, in accordance with legislative and regulatory requirements. It includes establishing contact with customers, identifying customers' needs, and providing appropriate support to customers with or without special needs during their journey. Licensing or certification requirements are not applicable to this unit.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)